Guest Guide and Studio Handbook

Welcome

At Ceramique Ceramic Studios, our goal is to provide a welcoming, creative, and enjoyable experience for every guest. Whether you're visiting for a relaxing afternoon, celebrating a special occasion, or participating in one of our workshops or events, we are committed to making your experience memorable.

To help us provide the best possible experience for everyone, we ask that all guests review and follow the Studio Policies below. These guidelines are designed to promote a safe, respectful, and enjoyable environment while helping us operate our studio efficiently.

By visiting our studio, participating in an event or class, or making a purchase through our website, you acknowledge that you have read, understood, and agree to follow these Studio Policies.

1. General Studio Guidelines

To help ensure a positive experience for all guests, we kindly ask that everyone respect the following guidelines while visiting Ceramique Ceramic Studios:

Please treat fellow guests, instructors, staff, and studio property with courtesy and respect at all times.
Follow all instructions provided by studio staff regarding the use of paints, glazes, tools, equipment, and materials.
Guests are expected to use studio supplies and equipment only for their intended purpose.
Running, roughhousing, disruptive behavior, or conduct that creates an unsafe environment is not permitted.
Appropriate language and respectful behavior are expected from all guests.
Shoes and appropriate clothing must be worn at all times while inside the studio.
For the safety and enjoyment of everyone, Ceramique Ceramic Studios reserves the right to refuse or discontinue service to any guest whose behavior is disruptive, unsafe, abusive, or destructive. Refunds will not be issued in these situations.
Guests are responsible for any intentional or unintentional damage caused to studio property, equipment, furniture, materials, or the artwork of other guests.
Studio policies are intended to create a safe, welcoming, and enjoyable environment for all guests and may be updated periodically without prior notice.
Cell Phone Courtesy-Please keep phone conversations brief and respectful of other guests. If you need to take an extended call, we kindly ask that you step outside the studio.
For the safety of our guests and staff, customer access is limited to public studio areas. The service counter, staff workspaces, storage areas, glaze and supply stations, and other designated staff-only areas are restricted unless you are invited and accompanied by a member of our staff.

2. Walk-In Pottery Painting

Walk-in guests are welcome during regular studio hours on a first-come, first-served basis. Seating may be limited during peak hours, weekends, holidays, and special events.

To ensure all guests have an enjoyable experience, the following guidelines apply:

There is no studio fee. Pottery prices include the use of paints, glazing, and kiln firing.
Guests may choose from our available selection of pottery pieces to paint during their visit.
During busy periods, painting sessions may be limited to approximately two (2) hours to allow seating for other guests. Additional time may be available based on studio occupancy.
If you need more time to complete your pottery, you are welcome to return at no cost one time only to finish your piece based on studio availability.
Once painting has begun, all pottery sales are considered final, and no refunds will be issued.
Staff reserve the right to determine when a piece is ready for glazing and firing.
Pottery is typically ready for pickup within 7–10 days. While we strive to meet this timeframe, completion may occasionally take longer due to kiln schedules, holidays, equipment maintenance, or other unforeseen circumstances.
Guests are encouraged to provide accurate contact information so we can notify them when their artwork is ready for pickup.
Unpainted pottery may not be exchanged after painting has begun or after it has been prepared for glazing and firing.

3. Pottery Pickup Policy

We look forward to returning your finished artwork and appreciate your cooperation in helping us manage our storage space.

Guests will be notified using the contact information provided when their pottery is ready for pickup whenever possible. However, it remains the customer's responsibility to pick up completed artwork in a timely manner.
To help us locate your artwork quickly, please provide your name or tracking code when picking up your completed pottery.
Finished pottery is typically ready for pickup within 7–10 days after your visit. Completion times are estimates and may occasionally vary due to kiln schedules, holidays, equipment maintenance, or other unforeseen circumstances.
Handbuilding and pottery wheel projects require additional drying, trimming, bisque firing, glazing, and glaze firing. These projects are typically ready for pickup within 4–6 weeks, although completion times may vary depending on the complexity of the piece and studio firing schedules.
Completed pottery will be held for 60 days from the date it is ready for pickup.
Due to limited storage space, pottery that has not been picked up within 60 days may be donated, recycled, or otherwise disposed of at the studio's discretion without further notice.
Ceramique Ceramic Studios is not responsible for artwork left beyond the 60-day pickup period.
Please inspect your pottery at the time of pickup. Any questions or concerns should be brought to the attention of our staff before leaving the studio whenever possible.

4. Children & Supervision

Ceramique Ceramic Studios is a family-friendly studio, and we are committed to providing a safe, creative, and enjoyable environment for guests of all ages.

To help ensure everyone's safety, we ask that parents and guardians observe the following guidelines:

Children under the age of 8 must be accompanied and actively supervised by a responsible adult at all times while in the studio.
Parents and guardians are responsible for the safety, supervision, and behavior of the children in their care throughout their visit.
Running, climbing on furniture, throwing materials, or other disruptive or unsafe behavior is not permitted.
Children are welcome to explore the studio with a parent or guardian. For their safety and the enjoyment of all guests, we ask that children remain with their supervising adult and avoid wandering the studio unattended.
Studio paints, glazes, brushes, tools, and equipment are intended for their designated use and should be handled with care.
Parents and guardians are financially responsible for any damage to studio property, equipment, furniture, pottery, or the artwork of other guests caused by the children in their care, whether intentional or unintentional.
For the safety and enjoyment of all guests, Ceramique Ceramic Studios reserves the right to ask any guest or group to leave if behavior becomes unsafe, disruptive, or repeatedly violates studio policies. Refunds will not be issued in these situations.
Children may not enter staff-only areas, kiln areas, storage spaces, or behind the service counter unless invited and accompanied by a member of our staff.

5. Food, Beverages & Alcohol

Guests are welcome to enjoy food and beverages while creating at Ceramique Ceramic Studios. We ask that everyone help us maintain a clean, safe, and enjoyable environment for all visitors.

Please observe the following guidelines:

Outside food and non-alcoholic beverages are welcome unless otherwise noted for a specific event.
Food and beverages should be kept a safe distance from pottery, paints, glazes, brushes, and other studio materials whenever possible.
Guests are responsible for cleaning up their personal food and beverage items before leaving the studio.
Please notify staff members immediately of any spills so they can be cleaned safely.
Alcoholic beverages are permitted only during designated events or private parties where BYOB has been approved by Ceramique Ceramic Studios.
All guests consuming alcoholic beverages must be at least 21 years of age and comply with all applicable federal, state, and local laws.
Excessive intoxication, disruptive behavior, or unsafe conduct will not be tolerated. Ceramique Ceramic Studios reserves the right to discontinue service or ask any guest to leave if their behavior affects the safety or enjoyment of others. Refunds will not be issued in these situations.
Ceramique Ceramic Studios reserves the right to prohibit or limit food or beverages during certain workshops, specialty events, or activities when necessary.
For safety, we encourage the use of cans, plastic, or insulated drink containers instead of glass whenever possible.

6. Kiln, Glazing & Firing Process

At Ceramique Ceramic Studios, every pottery piece is individually glazed and fired with the utmost care. While we make every effort to ensure successful results, ceramics is a handcrafted art form, and the kiln firing process involves variables that are beyond anyone's control.

Please be aware of the following:

Slight variations in glaze color, texture, and finish are a natural and expected part of the ceramic firing process. Final colors may differ from samples or expectations due to glaze chemistry and kiln temperatures.
Small imperfections, pinholes, crazing, color variation, or other characteristics that occur during firing are considered part of the unique, handmade nature of ceramic artwork and are not considered defects.
Handmade clay projects require proper construction, drying, and handling before firing. Factors such as trapped moisture, air pockets, uneven wall thickness, improper attachment of clay pieces, or the natural characteristics of the clay may cause pieces to crack, warp, separate, or, in rare cases, break during firing.
Even when all recommended techniques are followed, ceramic pieces may occasionally crack or fail during the firing process due to the unpredictable nature of clay and high-temperature kiln firing.
Although our staff carefully handle, glaze, load, unload, and inspect each piece, Ceramique Ceramic Studios cannot guarantee the successful firing of every project.
In the unlikely event that a piece is damaged or lost during the glazing or firing process due to circumstances beyond our control, each situation will be evaluated individually. A replacement bisque piece or studio credit will be offered at the sole discretion of Ceramique Ceramic Studios.

Thank you for embracing the handmade nature of ceramics. Every piece tells its own story, and the unique characteristics that emerge during the glazing and firing process are part of what make handcrafted pottery truly one of a kind.

7. Photography & Social Media

We love seeing the creativity of our guests and encourage you to capture and share your Ceramique Ceramic Studios experience!

Guests are welcome to take photographs and videos of their own artwork and group while visiting the studio.
Please be respectful of the privacy of other guests when taking photos or videos.
From time to time, Ceramique Ceramic Studios may photograph or record activities, events, classes, or completed artwork for use on our website, social media platforms, marketing materials, and other promotional purposes.
By entering the studio or participating in a studio event, guests acknowledge that photographs or videos may be taken in public areas of the studio and may be used by Ceramique Ceramic Studios for promotional purposes.
Guests who prefer not to appear in photographs or videos should notify a member of our staff upon arrival. We will make every reasonable effort to honor those requests.
Ceramique Ceramic Studios respects the privacy of all guests and will never intentionally identify or publish personal information without permission.

8. Personal Belongings

Guests are responsible for their personal belongings while visiting Ceramique Ceramic Studios.

Please keep all personal items, including purses, wallets, phones, jackets, and other valuables, with you at all times.
Ceramique Ceramic Studios is not responsible for lost, stolen, or damaged personal belongings.
Items left behind will be placed in our Lost & Found whenever possible. Unclaimed items may be donated or discarded after a reasonable period of time.
If you believe you have left an item behind, please contact the studio as soon as possible so we can assist in locating it.

9. Right to Refuse Service

Ceramique Ceramic Studios is committed to providing a safe, welcoming, and enjoyable environment for all guests.

We reserve the right to refuse or discontinue service to any individual or group whose behavior is disruptive, abusive, threatening, unsafe, or otherwise interferes with the experience of our guests or staff.

This includes, but is not limited to:

Failure to follow studio policies or staff instructions.
Harassment, discrimination, or inappropriate language toward guests or staff.
Intoxication or behavior that creates a safety concern.
Damage to studio property or the artwork of others.
Any conduct that places guests, staff, or studio property at risk.

Guests asked to leave the studio for violating these policies may not be eligible for refunds, credits, or rescheduling opportunities.

10. Policy Updates & Contact Information

Ceramique Ceramic Studios reserves the right to modify or update these Studio Policies at any time to reflect changes in studio operations, services, safety practices, or applicable laws. The most current version of these policies will always be available on our website and may also be provided upon request.

If you have any questions regarding these Studio Policies or need assistance during your visit, our team is always happy to help.

Thank you for choosing Ceramique Ceramic Studios. We appreciate the opportunity to be part of your creative journey and look forward to helping you create lasting memories, one masterpiece at a time.